Help centre

Choose an experience, pick a package, then a date and time. Times are shown in your own time zone. You pay on the next step, and your guide then has 24 hours to confirm.

If your guide does not answer within 24 hours, the request ends on its own and you are refunded in full.

Not yet in the app. You can message your guide from the booking, or cancel and book a new time. Refunds follow the policy below.

Your own, as set in your profile. If your guide is in a different zone, the booking page shows their local time too.

By card on a secure page run by our payment provider, Stripe. Your card details never reach Meskot. A booking is confirmed for payment only when the provider tells us the payment went through.

If your guide does not confirm, or you cancel before the guide has confirmed, you get a full refund. If you cancel at least 24 hours before the start, you get a full refund. Closer than that, there is no refund. A booking you never paid for has nothing to refund.

Open the booking from My Trips and choose Receipt, or see all your payments under Payments in the account menu.

Open the booking from My Trips and choose Join tour. You can join any time once the booking is confirmed and paid; you do not have to wait for the scheduled time.

A phone, tablet or computer with a modern browser and a steady internet connection. A camera and microphone are optional: you can join without them and use the chat.

Stay on the screen. If you lose the connection, the app tries to reconnect and you can rejoin while the tour window is open. If it does not work, use Report a problem during the call or contact us from the booking.

Packages that include photos deliver them through the chat with your guide. Open Messages and look in the conversation for your booking.

Open Profile from the account menu. Changes apply straight away.

Open Notifications and use the switches at the bottom. Updates about your bookings and payments are always shown.

Open Profile and choose Request account deletion at the bottom. Our team carries it out, after any open bookings are settled.